Shipping policy

Shipping & Delivery: A Seamless Journey

At mooods, every order is handled with care, discretion, and international precision. From preparation to arrival, your experience is designed to be as smooth as the feeling our pieces inspire.

Discreet Packaging

Your privacy is a priority. All orders are shipped in neutral, unbranded packaging. No logos. No product references. The magic inside remains a secret between us.

Shipping & Graceful Delivery

International logistics are complex, so we’ve simplified the cost. We subsidize the majority of the transit fees, asking only for a flat contribution.

  • Standard International Shipping: $7.00 Flat Rate (Taxes and duties are already paid—no surprise fees).

  • FREE Shipping: On all orders over $80 USD.

Destination Estimated Delivery
USA, Australia, United Kingdom 6–14 Business Days
Italy, Spain, France, Poland, Austria, Netherlands, Belgium, Sweden, Germany 6–14 Business Days
UAE, Qatar, Saudi Arabia 6–14 Business Days

Our Global Fulfillment

While our creative heart is in Italy, mooods serves a global community. To ensure we reach you efficiently, we fulfill our collections through experienced partners in China—the world’s most advanced logistics hub.

This structure allows us to avoid the inflated layers of traditional distribution and keep our focus on the mood and quality of our pieces. Because our partners are deeply integrated with international courier networks, we maintain direct oversight of your parcel throughout its journey. Rather than promising "express" illusions, we prioritize reliability, ensuring each order is individually checked, carefully packed, and tracked until it reaches your door.

Processing & Tracking

  • Preparation: Each order is individually curated and prepared within 48 hours.

  • Visibility: You will receive a tracking number the moment your package departs.

  • Seasonal Flow: We rely on local courier services in your destination. During peak festive seasons or major international holidays, delivery windows may shift slightly due to high courier volume. We appreciate your patience during these moments.

Our Promise

If your order does not arrive, we provide a 100% refund—no proof required. Trust is fundamental to our community, and we stand by the journey of every parcel.

Final Details for a Smooth Arrival

To ensure your pieces find their way to you without delay, please provide your complete address details, including building and street numbers, at checkout.

If you notice a mistake or need to update your information, please contact our concierge here immediately after placing your order. Once a package has begun its journey, we are unable to redirect it, and we cannot be held responsible for deliveries failed due to incorrect information.